The No. 1 choice for ITIL-aligned service management processes. BMC delivers the industry’s most complete ITIL solution, including the first service support suite accredited for both ITIL v2 & v3 and the first ITIL compliant certification from the UK Office of Government Commerce (OGC) and the APM Group.

• Eliminate at least four months of ITIL process definition and customization
• Fast-track your ITIL initiatives up to 50 percent
• Eliminate up to 90 percent of incident alarms and reduce disruptions by 75 percent or more Improve customer satisfaction by more than 25 percent
• Cut vendor spend by 10 percent, and improve staff utilization by up to 50 percent
• Because BMC solutions support ITIL processes out-of-the-box, you get immediate value — and you don’t need to be an ITIL expert to reap the benefit of your implementation.  BMC has a proven track record of successful ITIL implementations and documented customer ROI.