IT Service Solutions – DCS Website

Disaster Recovery

		DRC Hot Site A disaster recovery hot site is a fully functional backup site, a backup facility that replicates the primary production facility. It includes the software, hardware, and network connectivity as the primary center, and enables real-time backup (data replication) of important data. Recovery Time Objective (RTO) is near-zero. Recovery Point Objective (RPO) is near-zero Hot-Site summary: fully redundant equipment network connectivity is enable failover occurs within hours or days near real-time data synchronization zero data loss
		DRC Warm Site A disaster recovery warm site is to prepare the standby hardware ready to be used, but backup data must be sent to the site to install. Recovery Time Objective (RTO) can be 24-48 hours or more than depend on the amount of data. Recovery Point Objective (RPO) is based on the most recent backup available. The data lost may be more than 24 hours. Warm-Site summary: partially redundant equipment network connectivity is enabled failover occurs within hours or days schedule of data synchronization minimum data loss
		DRC Cold Site A disaster recovery cold site is a backup facility with little or no hardware equipment installed. Using a cold site is very limiting to a business since before it can be used, hardware needs to be setup and backup data must be sent to the site to installed. Recovery Time Objective (RTO) can be 48 hours to a week. This is because hardware preparation and data installation are required, which depends on the amount of data. Recovery Point Objective (RPO) is based on the most recent backup available. The data lost may be more than 24 hours. Cold-Site Summary: little or no equipment no network connectivity not ready for automatic failover no data synchronization high risk of data loss
		Office Continuity – Dedicated We offer dedicated office space to ensure your staff can stay productive while working off site. Enable businesses to continue their normal activities in a disaster situation.Office Facilities and equipment are dedicated and prepared to be used for each customer which include: dedicated room (office space) table and chair computer and printer telephone and internet access etc. Computers can be setup and prepared for use, whether it’s the OS or application according to the version you want to use.”
		Office Continuity – Shared We offer the office space to ensure your staff can stay productive while working off site. Enable businesses to continue their normal activities in a disaster situation.Office Facilities and equipment are prepared to be used which include: room (office space) table and chair computer and printer telephone and internet access etc. Computers require a deployment image before they are ready to use.

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Back up and Recovery

Our backup and recovery solutions offer comprehensive protection for your data, ensuring business resilience against unexpected disasters. Tailored to meet the diverse needs of modern enterprises, these solutions provide seamless backup processes, efficient data recovery, and robust safeguarding against data loss. Empower your organization with tools designed for reliability, minimizing downtime and ensuring your data’s integrity and availability, no matter the circumstance.

		Commvault Backup and recovery Commvault Backup and Recovery provides powerful backup and verifiable recovery, helping to ensure data availability. Our simplified backup and recovery solution allows you to manage all your workloads – cloud, VMs, containers, applications, databases, and endpoints from a single platform, while flexible copy data management allows you to backed-up data for DevOps, replication, and more, across your entire infrastructure.

		IBM Spectrum Protect IBM Spectrum Protect is the next generation of IBM Tivoli Storage Manager (TSM). IBM Spectrum Protect provides centralized, automated data protection that helps to reduce data loss and manage compliance with data retention and availability requirements. The data protection solutions that IBM Spectrum Protect provides consist of a server, client systems and applications, and storage media. IBM Spectrum Protect provides management interfaces for monitoring and reporting the data protection status.

		Veeam Data Platform Veeam is a software that provides data protection, backup, and disaster recovery solutions. Veeam Backup & Replication is a data protection solution that provides backup and recovery for virtual, physical, NAS, and cloud-native environments. It offers security for critical business data.

		Veritas Backup Exec Veritas Backup Exec is a data protection software product that protects business-critical data from being lost, stolen, or corrupted. It’s designed for customers with mixed physical and virtual environments, and who are moving to public cloud services.
		Veritas Desktop and Laptop Option Veritas Desktop and Laptop Option (DLO) is a backup solution that protects Windows and Mac machines. It offers automated file protection for desktops and laptops, whether they are connected to a network or offline. DLO is intended to provide file-level protection for desktop user data, not a full system backup.
		Veritas NetBackup NetBackup is a complete and flexible data protection solution for a variety of platforms. NetBackup combines data management, automation, artificial intelligence, and elastic architecture to improve agility and data security. NetBackup Resiliency Platform is a solution that protects workloads in the cloud or on-premises. It offers a unified approach for visibility and control of IT service continuity for applications, virtual machines, and complex, multi-tier business services.
		Veritas System Recovery Veritas System Recovery is a backup and disaster recovery solution for servers, desktops, and laptops. It can quickly restore physical and virtual systems, even to different hardware, remote locations, or virtual environments.

Data Center and DR Services

DCS is a reliable and secure provider of energy-saving data centers, and offers 24-hour service from highly trained professionals. Our service is guaranteed by ISO 20000, the international standard for IT service management, and ISO 27001, the standard for Information Security management systems.

Our data centers are designed to be energy efficient and can save companies up to 30% on their energy costs in the long term. Our engineering professionals analyze and design our DC to have power usage effectiveness (PUE) lower than 1.7.

We operate 24/7 and have an automatic electrical distribution system, power generators, and uninterruptible power supplies (UPS) in case of a blackout. We prioritize security by implementing strict access processes, including the Room Access Control System and the Rack Access Control System, which records access history so that it can be checked on if needed.

Our data centers are designed to meet high security standards. We have a Live Environment Monitoring System to inspect and control our data center, VESDA air sampling smoke detectors to warn of impending fire hazards, and a FM200 clean agent fire suppression system to extinguish a fire quickly and cleanly without damaging computer hardware. We also have a Water Leak Detection System and fire-resistant walls, doors, and glass.

Our data center is located on the 6th floor of the Premier Place building on Srinakarin Road, which is considered a low-risk location that is safe from protests, effects from an earthquake, flood, and high voltage.

We offer secure and reliable Data Center Services for business needs. Each service includes physical monitoring to ensure the safety and integrity of your infrastructure. Whether you require individual rack space or a more comprehensive dedicated room, our services are designed to provide the flexibility, security, and reliability essential for your critical data and applications.

DR Rack Co-location Service: Rack space for storing customer’s server equipment in the data center, with physical monitoring service
DR Dedicated Room Co-location Service: Dedicated room & rack space for storing customer’s own server equipment in the data center
Data Center Co-location service: Rack space for storing the customer’s own server equipment in the data center, with physical monitoring service
Data Center Rack Co-Location Services: Rack space for storing the customer’s server equipment in the data center, with physical monitoring service
Data Center – Dedicated Room Co-location Service: Dedicated room & rack space for storing customer’s server equipment in the data center

We are committed to providing our clients with the flexibility, security, and reliability they need to store their critical data and applications safely and efficiently.

Disaster Recovery

		DRC Hot Site A disaster recovery hot site is a fully functional backup site, a backup facility that replicates the primary production facility. It includes the software, hardware, and network connectivity as the primary center, and enables real-time backup (data replication) of important data. Recovery Time Objective (RTO) is near-zero. Recovery Point Objective (RPO) is near-zero Hot-Site summary: fully redundant equipment network connectivity is enable failover occurs within hours or days near real-time data synchronization zero data loss
		DRC Warm Site A disaster recovery warm site is to prepare the standby hardware ready to be used, but backup data must be sent to the site to install. Recovery Time Objective (RTO) can be 24-48 hours or more than depend on the amount of data. Recovery Point Objective (RPO) is based on the most recent backup available. The data lost may be more than 24 hours. Warm-Site summary: partially redundant equipment network connectivity is enabled failover occurs within hours or days schedule of data synchronization minimum data loss
		DRC Cold Site A disaster recovery cold site is a backup facility with little or no hardware equipment installed. Using a cold site is very limiting to a business since before it can be used, hardware needs to be setup and backup data must be sent to the site to installed. Recovery Time Objective (RTO) can be 48 hours to a week. This is because hardware preparation and data installation are required, which depends on the amount of data. Recovery Point Objective (RPO) is based on the most recent backup available. The data lost may be more than 24 hours. Cold-Site Summary: little or no equipment no network connectivity not ready for automatic failover no data synchronization high risk of data loss
		Office Continuity – Dedicated We offer dedicated office space to ensure your staff can stay productive while working off site. Enable businesses to continue their normal activities in a disaster situation.Office Facilities and equipment are dedicated and prepared to be used for each customer which include: dedicated room (office space) table and chair computer and printer telephone and internet access etc. Computers can be setup and prepared for use, whether it’s the OS or application according to the version you want to use.”
		Office Continuity – Shared We offer the office space to ensure your staff can stay productive while working off site. Enable businesses to continue their normal activities in a disaster situation.Office Facilities and equipment are prepared to be used which include: room (office space) table and chair computer and printer telephone and internet access etc. Computers require a deployment image before they are ready to use.

IT Operation Management

IT Service Management

IT Service Solution

Mainframe Solution

Workload Orchestration

		BMC TrueSight Infrastructure Management TrueSight Automation for monitoring and event management to Detect, analyze, and act on events impacting the business

		ServiceDesk Plus Full-stack ITSM with incident, asset, change, and project management, plus AI-powered self-service and automation.
		Endpoint Central Unified endpoint management for desktops, mobiles, and servers with patching, remote access, and security controls.
		OpManager Real-time network and server monitoring with automated fault detection and ticketing.
		Applications Manager Deep performance monitoring for apps, databases, and cloud services.
		AD360 Centralized identity and access management with AD auditing, MFA, and self-service password reset.
		PAM360 Secure privileged access management with password vaulting, session recording, and compliance tools.

		MS Office365 Office 365’s cloud-based nature ensures that your business stays at the forefront of technology with automatic updates and cutting-edge security features. Our Microsoft Office 365 services are designed to transform the way businesses operate, fostering a more connected and productive workplace.
		Microsoft SPLA DCS is at the forefront of facilitating seamless access to Microsoft technologies through comprehensive license subscription services.
		Microsoft SQL Our Microsoft SQL Server subscription services are designed to provide businesses with cutting-edge database management solutions. By choosing our subscription services, clients gain access to the latest SQL Server capabilities. You will also benefit from expert support for installation, configuration, and optimization of SQL Server environments, maximizing performance and reliability.

		ServiceNow ITOM Software for monitoring and event management to Detect, analyze, and act on events impacting the IT operation

		BMC Helix ITSM BMC Helix IT Service Management (ITSM) is an ITIL® 4-certified SaaS solution that modernizes and transforms the IT service desk by leveraging intelligence to automate everywhere, reduce risk, and prevent points of failure.

		ServiceNow ITSM IT Service Management (ITSM) is an ITIL® 4-certified SaaS solution that modernizes and transforms the IT service desk by leveraging intelligence to automate everywhere, reduce risk, and prevent points of failure.

		BMC Automated Mainframe Intelligence (BMC AMI) BMC AMI is software to automatically manage, diagnose, heal, and optimize mainframe systems without manual intervention.