The Webex Contact Center Managed Service delivers a comprehensive, cloud-based customer engagement solution designed to help organizations provide seamless, personalized, and efficient customer interactions across all channels. Built on Cisco’s Webex Contact Center platform, this managed service integrates cutting-edge cloud technology with expert operational management to ensure continuous service availability, performance optimization, and superior customer experiences.

Through this service, customers gain access to a fully managed CCaaS (Contact Center as a Service) environment—combining the scalability, flexibility, and innovation of the Webex cloud platform with the reliability and governance of professional managed operations. Our service team proactively manages day-to-day operations, monitors system performance, implements best practices, and ensures compliance with security and business continuity standards.

This approach empowers organizations to stay focused on their core business and customer strategy while our experts handle the technical, operational, and maintenance aspects of the contact center environment.

Scope of Service : 

• Proactive 24×7 System Monitoring – Continuous monitoring of Webex Contact Center components, performance metrics, and system health to detect and resolve issues before they impact users.
• Incident and Problem Management – End-to-end management of incidents, root cause analysis, and corrective actions to ensure service stability.
• Configuration and Change Management – Implementation of configuration updates, routing logic, IVR flows, and user management aligned with business requirements.
• Service Optimization and Reporting – Regular reviews, performance analytics, and improvement recommendations to enhance efficiency and customer experience.
• Security and Compliance Management – Adherence to Cisco and industry security standards with routine updates, patching, and access control management.
• Lifecycle Management – Coordination of upgrades, feature adoption, and integration with third-party systems (CRM, AI, analytics, etc.).
• Operational Governance – Periodic service review meetings, SLA reporting, and continuous improvement initiatives.

Key Benefits:

• Technology + Expertise: Combines Cisco’s Webex cloud platform with experienced managed service professionals.
• Operational Efficiency: Ensures faster deployment, optimized workflows, and reduced downtime.
• Proactive Improvement: Enables continuous monitoring, analytics-based recommendations, and adaptive scaling.
• Business Focus: Allows organizations to prioritize customer engagement and business growth while technical operations are fully managed.
• Future-Ready Platform: Provides continuous innovation and scalability to support evolving customer engagement strategies.

Outcome:

With the Webex Contact Center Managed Service, organizations achieve a future-ready customer engagement ecosystem—where advanced technology is continuously supported and optimized by expert management. This synergy drives superior service quality, customer satisfaction, and long-term business success.

Webex Contact Center Manager Service Datasheet

DCS offers a comprehensive Managed Service for Campus Network, providing customers with an end-to-end solution tailored to ensure reliable, secure, and high-performance network operations.
As part of this service, DCS provides Cisco equipment including Core Switches, Access Switches, Wireless Controllers, Wireless Access Points and Firewalls. Customers are not required to purchase their own hardware; instead, DCS supplies the complete set of equipment as part of the service package.

This service ensures seamless connectivity, operational efficiency, and robust security across your entire campus access network through proactive monitoring, configuration management, and expert 24×7 support.

Scope of Service : 

• Proactive 24×7 Infrastructure Monitoring – Continuous monitoring of Cisco Catalyst 9000 devices and network health to promptly identify and resolve issues before they affect business operations.
• Periodic Performance and Security Reporting – Regular reports providing insights into network utilization, performance trends, and security status to support proactive decision-making.
• Prompt Incident Resolution – Rapid response and resolution of network incidents to minimize downtime and business disruption.
• Dedicated 24×7 Helpdesk – Round-the-clock technical support from certified Cisco engineers ensuring stable, reliable, and uninterrupted operations.
• Configuration and Change Management – Comprehensive provisioning, configuration updates, and controlled implementation of network changes following Cisco best practices.
• Firmware and Security Updates – Scheduled firmware upgrades and security patching to maintain compliance, stability, and optimal performance.

Always-On Cisco Campus Access Managed Service Datasheet 

We provide Meraki Access Managed Service, which delivers centralized, cloud-based management for Meraki access points and switches. This service covers end-to-end configuration, monitoring, proactive maintenance, and performance optimization to ensure seamless connectivity, operational efficiency, and enterprise-grade security across the customer’s access network infrastructure.

Scope of Service : 

• Proactive 24×7 Infrastructure Monitoring – Continuous monitoring of Meraki devices and network health to promptly identify and address issues before they impact operations.
• Periodic Performance and Security Reporting – Regular reports providing insights into network utilization, performance trends, and security posture.
• Prompt Incident Resolution – Rapid response and remediation of network incidents to minimize downtime and business disruption.
• Dedicated 24×7 Helpdesk – Round-the-clock technical support ensuring uninterrupted operations and optimal network reliability.
• Configuration and Change Management – End-to-end provisioning, configuration updates, and controlled change implementation.
• Firmware and Security Updates – Scheduled updates and patching to maintain compliance, stability, and security.

Meraki Wireless Cloud-Managed Access Points Datasheet