Business App. & Customer Experience

D-POS™ - POS Solution by DCS

D-POS
POS system, or point-of-sale system, is a set of devices, software and payment services merchants. A POS system manages customer purchases, accepts payments and provides receipts.

Contact Sales

Contact Center Solution

Calabrio Voice Recording
Calabrio Call Recording is an enterprise recording solution that allows you to prove adherence to regulations, clear up transaction disputes, and defend the interest of the business while still upholding excellence in customer service. Calabrio Call Recording captures and stores each transaction securely to protect private data and meet mandatory security regulations and recommended guidelines:

Visibility to recordings can be restricted to users with maximum security clearance, or access can be provided to other specific roles.
Recordings are compressed using voice-specific algorithms before they’re sent to the designated storage device, allowing you to maximize your investment in storage devices.
Meets PCI (Payment Card Industry) data security standards, including flexible API for start, stop and pause of recording

Cisco Unified Contact Center Express
Cisco Unified Contact Center Express (CCX) helps businesses and organizations deliver a connected digital experience, enabling contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent- based services and fully integrated self-service applications, including Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and digital channels including email and chat, and customer experience management tools.

Webex Contact Center
Webex Contact Center is a next-generation cloud contact center solution inspired by customers and architected for business. Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Webex Contact Center’s best-of-breed platform architecture brings your business the innovation, flexibility, scalability, and agility of the cloud without sacrificing security. As a cloud-based subscription, Webex Contact Center enables rapid time to market and time to new revenue while minimizing upfront capital investment.

Webex Workforce Optimization
Webex Workforce Optimization transforms the supervisor experience, giving supervisors access to more data and more powerful tools in simplified and flexible views so they are better equipped to lead their teams in delivering exceptional customer experiences.The powerful Webex Workforce Optimization suite of applications includes:

Call Recording and Quality Management
Workforce Management Analytics

Case Management by DCS
Case management and incident tracking system. Enables users to open tickets and log information for task tracking which can be dynamically initiated from web portal and/or API-based triggers. Also provides user activity for supervisors to determine team performance, analyze issues handling.

Chat Bot Systems
Rule-based chatbot with workflow and productivity tracking. Integration with Cisco Webex to enable logging task progress step-by-step with state transition. Productivity and provides guideline for work optimization as benefit.

Contact Center Chat Integration
Chat channel queue distributed system for handling customer chat request and assign to designated agents by given conditions, similar to telephony channel. Integrates with multiple popular social platforms and simplified chat experience to agents.

Contact Center Customization
Unified smart agent platform integrates various customer channels into the single application. Enable agents to work with less distraction by less windows switching and more productivity by improved on information focusing.

Knowledge Base Management
Provides resources, documents, training manuals and/or frequently asked questions as shared information between users in the organization to enable self-service. Features with rich-content editor and file uploading. Able to integrate with external services and/or tailor-made customized pages.

NiCE Cognigy
An enterprise-grade conversational and agentic AI platform used to automate customer service operations across voice and digital channels. It combines Cognigy’s advanced conversational AI technology with NiCE’s cloud customer experience (CX) ecosystem to build, deploy, and manage intelligent virtual agents.

NiCE CXOne
A cloud-based call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction. The solution comprises many features required to process inbound support requests and helps businesses connect with their customers via multiple channels such as inbound/outbound voice calls, email, voicemail, chat, social media and more.NiCE CXone offers various call routing features, like IVR, CTI and ACD. The system also includes workforce optimization capabilities such as e-learning, hiring and workforce management. The blended predictive dialer tool offers call blending, message lay-down dialing, call suppression and auto dialer for blended call centers. The solution seamlessly integrates with popular CRM applications like Salesforce and Oracle Service Cloud.NICE CXOne can be used by small business and large enterprises alike and is in place across a wide variety of vertical markets. Customer service and support applications are also available as part of the integrated suite.

NICE Engage
A complete recording of omnichannel interactions! Every minute, thousands of interactions from multiple channels take place between your customers and your organization. These interactions contain a wealth of information about your customers and your services. Nice Engage allows you to record, store and retrieve this data from any channel including voice, chat, email, video and social media.

Nice Engage is a scalable, secure and robust platform that allows you to manage this interaction data in one place. This platform enables contact centers to comply with the most stringent regulations, including PCI-DSS, and to leverage every customer interaction for maximum return on investment.

With Nice Engage you can record interactions: for compliance, quality management, better customer understanding, and rapid authentication.

Unified Communications


		Bainisys Advanced Call Management (BACM) A powerful accounting and reporting tool for Cisco Voice over IP (VoIP) Communication Manager which collects Call Detail Records (CDR) from the Communication Manager. It also provides searching from CDR’s and reporting through an advanced filtering engine.The reports can be created and scheduled in order to analyze and monitor the usage of the IP Telephone in each department or even individual user.It also enable IT administrators to monitor their VoIP network for voice quality, call traffic and keep track of active calls and failed calls.
		Cisco Desk Series The all-in-one collaboration and productivity device for your desk—at home, in the office, or in a shared space. It is purpose-built for collaborating, whether you’re in a meeting, sharing your laptop screen, or brainstorming with a teammate. The Desk features a 24-inch interactive 1080p display, a 64-degree 8MP camera, a full-range speaker, and a mic array with AI-powered background noise removal. This powerful device creates a clutter-free desk space, helping you stay organized and productive. Manage your workday with dynamic layouts and custom views, take the strain off your laptop, and optimize your meetings—all from a single system. Meet without distractions or background noise. Rock a presentation with immersive sharing—co-create with digital whiteboarding and live content annotations. Easy setup and management capabilities allow customers to deploy and support thousands of devices at once. With Control Hub, you’ll gain insight into environmental health and device usage, with the ability to triage issues from anywhere.
		Cisco Headset These headsets are designed for mobile or office workers, enabling productivity in any environment with superior audio, adaptive noise cancellation, enterprise-grade security, and a sleek microphone design. Deep integrations with Cisco collaboration applications and devices allow for intuitive user experiences and intelligent IT headset management.
		Cisco IP Phones Cisco IP Phones empower your business with a new collaboration experience that connects you with the right people, with the right information at the right time, so you can accelerate team performance and maximize your business results. Effective collaborative experiences among individuals and teams can help you harness the power of your busy professional staff by enabling them to collaborate confidently with customers, partners, colleagues, and suppliers.
		Cisco Microphones Bring directional, crisp voice pickup into meeting rooms for a fully immersive, uninterrupted sound experience for remote participants. Table Microphone / Table Microphone Pro Ceiling Microphone
		Cisco Room Navigator Simplicity, inside and out: Transform your workplace with simple, intelligent experiences while eliminating friction in the in-office journey. Running natively on Cisco RoomOS or Microsoft Teams, the Cisco Room Navigator table-stand and wall-mount touch device is a purpose-built room peripheral designed to bring ease and convenience into modern workspaces via instant access to conference controls, smart room booking, room controls, and your go-to workspace experience apps.
		Cisco Unified Border Element Session border control for companies of any size. Get highly secure voice and video connectivity from the enterprise IP network to service provider SIP trunks. Cisco Unified Border Element (CUBE) performs the four critical functions of a session border controller: session control, security, interworking, and demarcation. Migrate to SIP in a way that works for your business by controlling the pace and strategy. Cisco Unified Border Element (CUBE) version 14 is an enterprise-class Session Border Controller (SBC) solution that makes it possible to connect and interwork large, midsize, and small business unified communications networks with public and private IP communication services. As a licensed feature set of Cisco IOS® XE Software, CUBE has a wide range of capabilities that may be used to secure, monitor, and maintain business-critical connections and to ensure compliance with industry standards. Together, CUBE features provide exceptional flexibility when architecting highly available enterprise communications networks that save money and offer richer voice and video collaboration experiences.
		Cisco Unified Communication Manager Cisco Unified Communications Manager is the heart of Cisco collaboration services, enabling session and call control for video, voice, messaging, mobility, instant messaging, and presence. Telephony remains a critical part of doing business for many organizations, and supporting remote work from a voice and unified communications perspective remains a top priority for Cisco.Cisco® Unified Communications Manager (UCM) is the core of Cisco’s collaboration portfolio. UCM has a rich feature set that supports calling, mobility, conferencing, and messaging features. Release 14 of UCM extends the product with new features for remote workers.UC Manager is the industry leader in enterprise call and session management platforms, with more than 300,000 customers worldwide, and more than 120 million Cisco IP phones and soft clients deployed.
		Cisco Unity Connection Cisco Unity Connection is a robust unified messaging and voicemail solution that provides users with flexible message access options and IT with management simplicity. Cisco Unity Connection lets users access and manage messages from an email inbox, web browser, Cisco Jabber, Cisco Unified IP Phone, smartphone, or tablet. Unity Connection also provides flexible message access and delivery format options, including support for voice commands, speech-to-text transcription, and even video greetings. Cisco Unity Connection is highly secure. It is designed for complex distributed global deployments with support for high availability, redundancy, and branch office survivability. It is fully virtualized and can be run on specification-based hardware.
		Cisco Voice Gateway With Cisco VG Gateways, you can enjoy the benefits of unified communications while using your existing analog devices, including analog phones and fax machines. There’s no need to replace your entire phone system. Cisco VG Series Gateways help you migrate at your own pace and budget by taking full advantage of the investments you have already made.
		Webex Meetings: Webex Suite. Integrated, effortless collaboration. Meeting, messaging, calling, events, and more all on one secure platform built for modern hybrid work. Maximize teamwork. Minimize costs.
		Jabra Contact centre headsets Keeping customers satisfied, one crystal-clear call at a time. Range of professional contact center headsets work in complete harmony with your people and your platforms. So your agents can focus on helping your customers, whether they’re working from the contact center or their couch. That means happier customers, happier agents, and more efficient contact centers.
		Netcode Intellibill Call accounting and billing can report call activity and tightly integrate with your Cisco Unified Communications Manager to simplify administration and deliver the benefits of IP telephony solutions. Intellibill provides visibility into your IP telephony usage, including graphical and text reports, as well as extensive details or summaries at the cluster-wide, Department, Trunk, or Individual level. With a web-based interface, administrators can access Intellibill from a laptop, desktop, tablet, or anywhere on the network using a standard web browser.Intellibill’s exclusive design for the Cisco solution provides call activity information for external, incoming, and internal calls. Reports are available in graphical and exportable formats (PDF, XLS, and CSV) for further processing.
		Poly Headset/Plantronics Headset Poly/Plantronics creates premium audio and video products so you can have your best meeting and collaboration — anywhere, anytime, every time. Our headsets are beautifully designed and engineered to connect people with incredible clarity. They work seamlessly with leading hybrid work platforms. And our partnership with HP means you also get access to an ecosystem of innovative, easy-to-use solutions and services that simplify hybrid work. Why just show up when you can stand out?

D-Work™ - HCM Solution by DCS

D-POS™ - POS Solution by DCS

Work Management & Collaboration

Work Operating Systems (Work OS) are crucial in enhancing organizational efficiency and productivity in today’s dynamic business environment. These versatile platforms integrate various tools and applications, providing a centralized system for project management, communication, collaboration, and workflow automation. Work OS enables businesses to adapt swiftly to changing market demands and maintain a competitive edge by streamlining processes and fostering real-time collaboration among team members. Whether managing remote teams, overseeing complex projects, or optimizing resource allocation, Work OS solutions are indispensable for modern enterprises seeking to achieve operational excellence and drive sustainable growth.

		Monday.com Monday.com presents a versatile work operating system tailored to optimize project and task management within organizations. Its intuitive interface empowers teams to efficiently plan, track, and collaborate on projects through a unified platform. The platform’s customizable workflows, real-time updates, and seamless integration with popular tools including Slack, Microsoft Teams, and Google Drive promote enhanced communication and coordination among team members. Designed for scalability and flexibility, Monday.com is well-suited for large organizations, offering the ability to customize the platform to specific needs. Furthermore, Monday.com provides comprehensive training and support, ensuring teams can fully maximize its capabilities to drive productivity and efficiency.DCS professionals are proficient in delivering and implementing Monday.com solutions across a spectrum of projects, from small-scale initiatives to enterprise-wide deployments. Leveraging our expertise, we facilitate organizations in harnessing Monday.com to elevate productivity and efficiency across all operational tiers.

		**DCS & monday.com advertorial in TechTalkThai