IT Service & Operation Management – DCS Website

IT Service Management (ITSM)

		BMC Helix ITSM BMC Helix IT Service Management (ITSM) is an ITIL® 4-certified SaaS solution that modernizes and transforms the IT service desk by leveraging intelligence to automate everywhere, reduce risk, and prevent points of failure.

		ServiceNow ITSM and TSM MSP (Managed Service Provider Software) IT Service Management (ITSM) is an ITIL® 4-certified SaaS solution that modernizes and transforms the IT service desk by leveraging intelligence to automate everywhere, reduce risk, and prevent points of failure.

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IT Operation Management (ITOM)

IT Service Management (ITSM)

IT Service Solution

		BMC TrueSight Infrastructure Management TrueSight Automation for monitoring and event management to Detect, analyze, and act on events impacting the business

		ServiceDesk Plus Full-stack ITSM with incident, asset, change, and project management, plus AI-powered self-service and automation.
		ManageEngine Endpoint Central A comprehensive Unified Endpoint Management (UEM) and security software. It lets IT teams manage, monitor, and secure servers, laptops, desktops, tablets, and mobile phones from one single web console. You can explore official product documentation and updates directly via ManageEngine.
		ManageEngine OpManager A powerful network monitoring software that provides deep visibility into the performance of your routers, switches, firewalls, load balancers, wireless LAN controllers, servers, VMs, printers, and storage devices. It is an easy-to-use and affordable network monitoring solution that allows you to drill down to the root cause of an issue and eliminate it.
		Applications Manager Deep performance monitoring for apps, databases, and cloud services.
		AD360 Centralized identity and access management with AD auditing, MFA, and self-service password reset.
		PAM360 Secure privileged access management with password vaulting, session recording, and compliance tools.

		MS Office365 Office 365’s cloud-based nature ensures that your business stays at the forefront of technology with automatic updates and cutting-edge security features. Our Microsoft Office 365 services are designed to transform the way businesses operate, fostering a more connected and productive workplace.
		Microsoft SPLA DCS is at the forefront of facilitating seamless access to Microsoft technologies through comprehensive license subscription services.
		Microsoft SQL Our Microsoft SQL Server subscription services are designed to provide businesses with cutting-edge database management solutions. By choosing our subscription services, clients gain access to the latest SQL Server capabilities. You will also benefit from expert support for installation, configuration, and optimization of SQL Server environments, maximizing performance and reliability.