Managed Services – DCS Website

IT Managed Service & Outsourcing

		ITMS System Operation Service System Operation Service focuses on the operation of IT systems, with tasks defined with the customer
		ITMS System Managed Service System management services’ responsibilities include managing system infrastructure and operations (monitoring, admin functions)
		ITMS Security Managed Service Security management services’ responsibilities: managing security infrastructure (monitoring, admin functions)
		ITMS Network Managed Service Network managed services’ responsibilities: managing network infrastructure (monitoring, admin functions)
		ITMS Monitoring Service Monitoring Service monitors the performance of IT equipment
		ITMS Local Cloud Managed Services System managed services’ responsibilities include managing system infrastructure and operating systems (monitoring, admin functions)
		ITMS Backup Managed Service Provides managed data backup service with remote administration to manage backup tasks
		ITMS Administrator Service Provides administrative interface for customer systems and services to help manage administrator tasks
		Managed Service and Outsourcing
		Provision services focused on monitoring and troubleshooting of networks. That have evolved from a break/fix service to a proactive approach that includes patch management and predictive maintenance and etc. Provision of various skillset right from admin, network engineer to network consultant. Additionally, we provide resources to cater for short term project requirement about networking. The primary tasks performed by Managed IT Service: Monitoring: Real-time monitoring of business environment that related with network devices and issues. Proactive service: Preventative maintenance, which includes software upgrades, security software updates, patch updating, and alerts for thresholds reached that could lead to network downtime issues. Scheduled maintenance: This can be done remotely or on-site in coordination with the in-house IT staff. Infrastructure-as-a-Service (IaaS): The Managed Service provides the hardware and software access to allow a business to create an entire IT infrastructure without owning it or installing the hardware on-site. Software-as-a-service (SaaS): The subscription model is used for ‘software-as-a-service’ (SaaS) agreements where the software is centrally hosted by the provider and accessed by the client.

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Data Center for DR Services

DCS is a reliable and secure provider of energy-saving data centers and offers 24-hour service from highly trained professionals. Our service is guaranteed by ISO 20000, the international standard for IT service management, and ISO 27001, the standard for Information Security management systems.

Our data centers are designed to be energy efficient and can save companies up to 30% on their energy costs in the long term. Our engineering professionals analyze and design our DCs to achieve a power usage effectiveness (PUE) below 1.7.

We operate 24/7 and have an automatic electrical distribution system, power generators, and uninterruptible power supplies (UPS) in case of a blackout. We prioritize security by implementing strict access processes, including the Room Access Control System and the Rack Access Control System, which record access history for review if needed.

Our data centers are designed to meet high security standards. We have a Live Environment Monitoring System to inspect and control our data center, VESDA air-sampling smoke detectors to warn of impending fire hazards, and an FM200 clean-agent fire suppression system to extinguish a fire quickly and cleanly without damaging computer hardware. We also have a Water Leak Detection System and fire-resistant walls, doors, and glass.

Our data center is located on the 6th floor of the Premier Place building on Srinakarin Road, a low-risk location protected from protests, earthquakes, flooding, and high voltage.

We offer secure, reliable Data Center Services for your business needs. Each service includes physical monitoring to ensure the safety and integrity of your infrastructure. Whether you require individual rack space or a more comprehensive dedicated room, our services are designed to provide the flexibility, security, and reliability essential for your critical data and applications.

DR Rack Co-location Service: Rack space for storing customers’ server equipment in the data center, with physical monitoring service
DR Dedicated Room Co-location Service: Dedicated room & rack space for storing customer’s own server equipment in the data center
Data Center Co-location service: Rack space for storing the customer’s own server equipment in the data center, with physical monitoring service
Data Center Rack Co-Location Services: Rack space for storing the customer’s server equipment in the data center, with physical monitoring service
Data Center – Dedicated Room Co-location Service: Dedicated room & rack space for storing the customer’s server equipment in the data center

We committed to providing our clients with the flexibility, security, and reliability they need to store their critical data and applications safely and efficiently.

Disaster Recovery

		DRC Hot Site A disaster recovery hot site is a fully functional backup site that replicates the primary production facility. It includes software, hardware, and network connectivity like the primary site and enables real-time backup (data replication) of critical data.. Recovery Time Objective (RTO) is near-zero. Recovery Point Objective (RPO) is near-zero Hot-Site summary: Fully redundant equipment Network connectivity is enable Failover occurs within hours or days Near real-time data synchronization Zero data loss
		DRC Warm Site A disaster recovery warm site is to prepare the standby hardware ready to be used, but backup data must be sent to the site to install. Recovery Time Objective (RTO) can be 24-48 hours or more, depending on the amount of data. Recovery Point Objective (RPO) is based on the most recent backup available. Data loss may be more than 24 hours Warm-Site summary: Partially redundant equipment Network connectivity is enabled Failover occurs within hours or days Schedule of data synchronization Minimum data loss
		DRC Cold Site A disaster recovery cold site is a backup facility with little or no hardware equipment installed. Using a cold site is very limiting to a business since before it can be used, hardware needs to be setup and backup data must be sent to the site to installed. Recovery Time Objective (RTO) can be 48 hours a week. This is because hardware preparation and data installation are required, which depends on the amount of data. Recovery Point Objective (RPO) is based on the most recent backup available. Data loss may exceed 24 hours Cold-Site Summary: Some or no equipment No network connectivity Not ready for automatic failover No data synchronization High risk of data loss Office Continuity – Dedicated
		Office Continuity – Dedicated We offer dedicated office space to ensure your staff can stay productive while working off-site. This enables businesses to continue normal activities during a disaster. Office Facilities and equipment are dedicated and prepared to be used for each customer which include: Dedicated room (office space) Table and chair Computer and printer Telephone and internet access etc. Computers can be setup and prepared for use, whether it’s the OS or application according to the version you want to use.
		Office Continuity – Shared We offer the office space to ensure your staff can stay productive while working off site. Enable businesses to continue their normal activities in a disaster situation. Office Facilities and equipment are prepared to be used which include: Room (office space) Table and chair Computer and printer Telephone and internet access etc. Computers require a deployment image before they are ready to use.

Contact Center Managed Service

The Webex Contact Center Managed Service delivers a comprehensive, cloud-based customer engagement solution designed to help organizations provide seamless, personalized, and efficient customer interactions across all channels. Built on Cisco’s Webex Contact Center platform, this managed service integrates cutting-edge cloud technology with expert operational management to ensure continuous service availability, performance optimization, and superior customer experiences.

Through this service, customers gain access to a fully managed CCaaS (Contact Center as a Service) environment—combining the scalability, flexibility, and innovation of the Webex cloud platform with the reliability and governance of professional managed operations. Our service team proactively manages day-to-day operations, monitors system performance, implements best practices, and ensures compliance with security and business continuity standards.

This approach empowers organizations to stay focused on their core business and customer strategy while our experts handle the technical, operational, and maintenance aspects of the contact center environment.

Scope of Service :

- Proactive 24×7 System Monitoring – Continuous monitoring of Webex Contact Center components, performance metrics, and system health to detect and resolve issues before they impact users.
- Incident and Problem Management – End-to-end management of incidents, root cause analysis, and corrective actions to ensure service stability.
- Configuration and Change Management – Implementation of configuration updates, routing logic, IVR flows, and user management aligned with business requirements.
- Service Optimization and Reporting – Regular reviews, performance analytics, and improvement recommendations to enhance efficiency and customer experience.
- Security and Compliance Management – Adherence to Cisco and industry security standards with routine updates, patching, and access control management.
- Lifecycle Management – Coordination of upgrades, feature adoption, and integration with third-party systems (CRM, AI, analytics, etc.).
- Operational Governance – Periodic service review meetings, SLA reporting, and continuous improvement initiatives.

Key Benefits:

- Technology + Expertise: Combines Cisco’s Webex cloud platform with experienced managed service professionals.
- Operational Efficiency: Ensures faster deployment, optimized workflows, and reduced downtime.
- Proactive Improvement: Enables continuous monitoring, analytics-based recommendations, and adaptive scaling.
- Business Focus: Allows organizations to prioritize customer engagement and business growth while technical operations are fully managed.
- Future-Ready Platform: Provides continuous innovation and scalability to support evolving customer engagement strategies.

Outcome:

With the Webex Contact Center Managed Service, organizations achieve a future-ready customer engagement ecosystem, where expert management continuously supports and optimizes advanced technology. This synergy drives superior service quality, customer satisfaction, and long-term business success.

Webex Contact Center Manager Service Datasheet

Campus Access Managed Service

Network Managed Service

IT Managed Service & Outsourcing

		ITMS System Operation Service System Operation Service focuses on the operation of IT systems, with tasks defined with the customer
		ITMS System Managed Service System management services’ responsibilities include managing system infrastructure and operations (monitoring, admin functions)
		ITMS Security Managed Service Security management services’ responsibilities: managing security infrastructure (monitoring, admin functions)
		ITMS Network Managed Service Network managed services’ responsibilities: managing network infrastructure (monitoring, admin functions)
		ITMS Monitoring Service Monitoring Service monitors the performance of IT equipment
		ITMS Local Cloud Managed Services System managed services’ responsibilities include managing system infrastructure and operating systems (monitoring, admin functions)
		ITMS Backup Managed Service Provides managed data backup service with remote administration to manage backup tasks
		ITMS Administrator Service Provides administrative interface for customer systems and services to help manage administrator tasks
		Managed Service and Outsourcing
		Provision services focused on monitoring and troubleshooting of networks. That have evolved from a break/fix service to a proactive approach that includes patch management and predictive maintenance and etc. Provision of various skillset right from admin, network engineer to network consultant. Additionally, we provide resources to cater for short term project requirement about networking. The primary tasks performed by Managed IT Service: Monitoring: Real-time monitoring of business environment that related with network devices and issues. Proactive service: Preventative maintenance, which includes software upgrades, security software updates, patch updating, and alerts for thresholds reached that could lead to network downtime issues. Scheduled maintenance: This can be done remotely or on-site in coordination with the in-house IT staff. Infrastructure-as-a-Service (IaaS): The Managed Service provides the hardware and software access to allow a business to create an entire IT infrastructure without owning it or installing the hardware on-site. Software-as-a-service (SaaS): The subscription model is used for ‘software-as-a-service’ (SaaS) agreements where the software is centrally hosted by the provider and accessed by the client.