Managed Services – DCS Website

IT Managed Service & Outsourcing

		IT Consulting Service Provide IT process consulting (review, analysts, and recommend the customer IT processes)
		ITMS System Operation Service System Operation Service is focusing on the operational of IT system which task defined with customer
		ITMS System Managed Service System managed services’ responsibilities managed system infrastructure and operation system (Monitor, Admin’s functional)
		ITMS Security Managed Service Security managed services’ responsibilities managed security infrastructure (Monitor, Admin’s functional)
		ITMS Network Managed Service Network managed services’ responsibilities managed network infrastructure (Monitor, Admin’s functional)
		ITMS Monitoring Service Monitoring Service monitors the performance of IT equipments
		ITMS Local Cloud Managed Services System managed services’ responsibilities managed system infrastructure and operation system (Monitor, Admin’s functional)
		ITMS Backup Managed Service Provides managed data backup service as remote administration to manage backup task
		ITMS Administrator Service Provides an administrative for customer system and services to help administer to manage administrator tasks

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Data Center and DR Services

DCS is a reliable and secure provider of energy-saving data centers, and offers 24-hour service from highly trained professionals. Our service is guaranteed by ISO 20000, the international standard for IT service management, and ISO 27001, the standard for Information Security management systems.

Our data centers are designed to be energy efficient and can save companies up to 30% on their energy costs in the long term. Our engineering professionals analyze and design our DC to have power usage effectiveness (PUE) lower than 1.7.

We operate 24/7 and have an automatic electrical distribution system, power generators, and uninterruptible power supplies (UPS) in case of a blackout. We prioritize security by implementing strict access processes, including the Room Access Control System and the Rack Access Control System, which records access history so that it can be checked on if needed.

Our data centers are designed to meet high security standards. We have a Live Environment Monitoring System to inspect and control our data center, VESDA air sampling smoke detectors to warn of impending fire hazards, and a FM200 clean agent fire suppression system to extinguish a fire quickly and cleanly without damaging computer hardware. We also have a Water Leak Detection System and fire-resistant walls, doors, and glass.

Our data center is located on the 6th floor of the Premier Place building on Srinakarin Road, which is considered a low-risk location that is safe from protests, effects from an earthquake, flood, and high voltage.

We offer secure and reliable Data Center Services for business needs. Each service includes physical monitoring to ensure the safety and integrity of your infrastructure. Whether you require individual rack space or a more comprehensive dedicated room, our services are designed to provide the flexibility, security, and reliability essential for your critical data and applications.

DR Rack Co-location Service: Rack space for storing customer’s server equipment in the data center, with physical monitoring service
DR Dedicated Room Co-location Service: Dedicated room & rack space for storing customer’s own server equipment in the data center
Data Center Co-location service: Rack space for storing the customer’s own server equipment in the data center, with physical monitoring service
Data Center Rack Co-Location Services: Rack space for storing the customer’s server equipment in the data center, with physical monitoring service
Data Center – Dedicated Room Co-location Service: Dedicated room & rack space for storing customer’s server equipment in the data center

We are committed to providing our clients with the flexibility, security, and reliability they need to store their critical data and applications safely and efficiently.

Contact Center Managed Service

The Webex Contact Center Managed Service delivers a comprehensive, cloud-based customer engagement solution designed to help organizations provide seamless, personalized, and efficient customer interactions across all channels. Built on Cisco’s Webex Contact Center platform, this managed service integrates cutting-edge cloud technology with expert operational management to ensure continuous service availability, performance optimization, and superior customer experiences.

Through this service, customers gain access to a fully managed CCaaS (Contact Center as a Service) environment—combining the scalability, flexibility, and innovation of the Webex cloud platform with the reliability and governance of professional managed operations. Our service team proactively manages day-to-day operations, monitors system performance, implements best practices, and ensures compliance with security and business continuity standards.

This approach empowers organizations to stay focused on their core business and customer strategy while our experts handle the technical, operational, and maintenance aspects of the contact center environment.

Scope of Service :

Proactive 24×7 System Monitoring – Continuous monitoring of Webex Contact Center components, performance metrics, and system health to detect and resolve issues before they impact users.
Incident and Problem Management – End-to-end management of incidents, root cause analysis, and corrective actions to ensure service stability.
Configuration and Change Management – Implementation of configuration updates, routing logic, IVR flows, and user management aligned with business requirements.
Service Optimization and Reporting – Regular reviews, performance analytics, and improvement recommendations to enhance efficiency and customer experience.
Security and Compliance Management – Adherence to Cisco and industry security standards with routine updates, patching, and access control management.
Lifecycle Management – Coordination of upgrades, feature adoption, and integration with third-party systems (CRM, AI, analytics, etc.).
Operational Governance – Periodic service review meetings, SLA reporting, and continuous improvement initiatives.

Key Benefits:

Technology + Expertise: Combines Cisco’s Webex cloud platform with experienced managed service professionals.
Operational Efficiency: Ensures faster deployment, optimized workflows, and reduced downtime.
Proactive Improvement: Enables continuous monitoring, analytics-based recommendations, and adaptive scaling.
Business Focus: Allows organizations to prioritize customer engagement and business growth while technical operations are fully managed.
Future-Ready Platform: Provides continuous innovation and scalability to support evolving customer engagement strategies.

Outcome:

With the Webex Contact Center Managed Service, organizations achieve a future-ready customer engagement ecosystem, where expert management continuously supports and optimizes advanced technology. This synergy drives superior service quality, customer satisfaction, and long-term business success.

Webex Contact Center Manager Service Datasheet

Campus Access Managed Service

Network Managed Service

Disaster Recovery

		DRC Hot Site A disaster recovery hot site is a fully functional backup site, a backup facility that replicates the primary production facility. It includes the software, hardware, and network connectivity as the primary center, and enables real-time backup (data replication) of important data. Recovery Time Objective (RTO) is near-zero. Recovery Point Objective (RPO) is near-zero Hot-Site summary: fully redundant equipment network connectivity is enable failover occurs within hours or days near real-time data synchronization zero data loss
		DRC Warm Site A disaster recovery warm site is to prepare the standby hardware ready to be used, but backup data must be sent to the site to install. Recovery Time Objective (RTO) can be 24-48 hours or more than depend on the amount of data. Recovery Point Objective (RPO) is based on the most recent backup available. The data lost may be more than 24 hours. Warm-Site summary: partially redundant equipment network connectivity is enabled failover occurs within hours or days schedule of data synchronization minimum data loss
		DRC Cold Site A disaster recovery cold site is a backup facility with little or no hardware equipment installed. Using a cold site is very limiting to a business since before it can be used, hardware needs to be setup and backup data must be sent to the site to installed. Recovery Time Objective (RTO) can be 48 hours to a week. This is because hardware preparation and data installation are required, which depends on the amount of data. Recovery Point Objective (RPO) is based on the most recent backup available. The data lost may be more than 24 hours. Cold-Site Summary: little or no equipment no network connectivity not ready for automatic failover no data synchronization high risk of data loss
		Office Continuity – Dedicated We offer dedicated office space to ensure your staff can stay productive while working off site. Enable businesses to continue their normal activities in a disaster situation.Office Facilities and equipment are dedicated and prepared to be used for each customer which include: dedicated room (office space) table and chair computer and printer telephone and internet access etc. Computers can be setup and prepared for use, whether it’s the OS or application according to the version you want to use.”
		Office Continuity – Shared We offer the office space to ensure your staff can stay productive while working off site. Enable businesses to continue their normal activities in a disaster situation.Office Facilities and equipment are prepared to be used which include: room (office space) table and chair computer and printer telephone and internet access etc. Computers require a deployment image before they are ready to use.

IT Managed Service & Outsourcing